Returns & Refunds Policy

Return Window

You may request a return within 7 days of your order being delivered. Items requested after this window cannot be returned, except where required by law or in cases of a manufacturing defect covered by the manufacturer's warranty.

Eligibility

To be eligible for a return, an item should generally be unused and in the same condition you received it, in its original packaging. [Add any category-specific exclusions here — e.g. innerwear, perishables, customized items, or opened software/media, which are commonly non-returnable.]

How to Request a Return

1. Go to Track Your Order and look up your order using your order number and email.
2. If your order is eligible, you'll see a "Request a Return" button.
3. Select the item(s), choose a reason, and submit your request.
4. We'll review your request and email you with next steps (approval, rejection, or a request for more information).

Refunds

Once your return is approved and received (if applicable), we process refunds as follows:

• Prepaid orders (card/UPI/net banking): refunded to your original payment method via Razorpay. This typically reflects within [5–7 business days], depending on your bank.
• Cash on Delivery orders: refunded manually — via [bank transfer / UPI / store credit — specify your process], since no online payment was collected to refund automatically.

Damaged or Defective Items

[Describe your process here — e.g. "If you receive a damaged or defective item, please contact us within X days of delivery with photos of the issue, and we'll arrange a replacement or full refund."]

Questions

Reach us at our contact page, by phone at (+91) 9050714091, or by email at support@raidon.in.