Privacy Policy

Information We Collect

When you place an order or create an account, we collect:

• Your name, email address, phone number, and shipping address
• Order history and items purchased
• Basic session data (e.g. your shopping cart) stored temporarily via cookies while you browse

We do not collect or store your card details — payments are handled entirely by Razorpay (see below).

How We Use Your Information

• To process and deliver your orders
• To send order confirmations, shipping updates, and respond to support requests
• To calculate shipping costs based on your delivery location
• [Add here if you use data for marketing emails, and how customers can opt out]

Third Parties We Share Data With

We share only what's necessary to fulfill your order:

• Razorpay — to process payments securely
• Our courier/shipping partners — your name, address, and phone number, to deliver your order
• We do not sell your personal information to third parties.

Data Retention

We retain order records for [retention period — e.g. as required for accounting/tax purposes] and account information for as long as your account is active. You can request account deletion by contacting us.

Your Rights

You can review or update your account details anytime from My Account, or contact us to request a copy of your data or ask us to delete it, subject to any legal record-keeping requirements.

Grievance Officer

[Name of Grievance Officer]
[Designation]
[Email address]
[Address]
Required under Indian IT Rules for handling complaints about this website — replace with your actual designated contact.

Contact Us

Questions about this policy? Reach us at support@raidon.in or via our Contact page.